NEW<\/span>You can now listen to Fox News articles!\n <\/p>\n<\/div>\n Flight passengers are blasting British Airways after they said they were left stranded for days amid arctic-like temperatures in St. John’s, a city in the Canadian province of Newfoundland and Labrador.<\/p>\n Their plane,<\/a> which departed from London, England, and was headed to Houston, Texas, had an unplanned landing in Newfoundland on Tuesday, March 31, due to a health emergency.\u00a0<\/p>\n The plane was then further delayed<\/a> due to a technical issue, British Airways said of the incident.<\/p>\n “We\u2019re very sorry to our customers for their experience, and we\u2019ve been in touch to offer a gesture to make things right,” British Airways told Fox News Digital in a statement.<\/p>\n NEW STUDY REVEALS IN-FLIGHT RISKS AND DANGERS FOR MILLIONS OF OLDER TRAVELERS ON PLANES<\/strong><\/a><\/p>\n Nevertheless, passengers are still speaking out on social media and in interviews, with many criticizing the airline for what they felt was a chaotic experience.<\/p>\n “Furious is an understatement. We are being told we are now heading to Houston. I won’t believe it<\/a> ’til we take off,” Jon Shipman of Liverpool, England, told the BBC before his departure.<\/p>\n Passengers were upset with British Airways for stranding them (not pictured) in a freezing, isolated location in Canada, they said, after a medical emergency was suffered by a passenger onboard.<\/span> (iStock)<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n Temperatures in St. John’s<\/a> on March 31 were freezing, passengers claimed.\u00a0<\/p>\n The high that day was 23 degrees Fahrenheit, while the low was 14 degrees, per WeatherUnderground.<\/p>\n FLIGHT PASSENGERS SLAM AIRLINES FOR PUSHING EARLY BAG CHECKS EVEN WITH EMPTY BINS ON BOARD<\/strong><\/a><\/p>\n Shipman was traveling with his family to Texas to see friends who moved to the United States a few years ago.\u00a0<\/p>\n “We just sat around waiting for news.”<\/p>\n <\/p><\/blockquote>\n He said passengers were notified three hours after takeoff that there was a “grave medical emergency”<\/a> on board, according to BBC Radio Merseyside. He said the passengers “sat on the plane for three hours.”<\/p>\n CLICK HERE FOR MORE LIFESTYLE STORIES<\/u><\/strong><\/a><\/p>\n “They then told us the plane had developed a technical issue; then they told us the plane could not be fixed, and we had to be taken off and put up in local hotels<\/a>.”<\/p>\n He said passengers couldn’t access their luggage. He also claimed he did not receive much assistance from the airline.<\/p>\n St. John\u2019s, the capital of Newfoundland and Labrador, is one of North America\u2019s oldest cities, located on Canada\u2019s eastern Atlantic coast.<\/span> (iStock)<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n “We just sat around waiting for news, and had to speak to local airport staff<\/a> for help,” Shipman said.<\/p>\n The travelers<\/a> were extremely frustrated, he added.<\/p>\n CLICK HERE TO SIGN UP FOR OUR LIFESTYLE NEWSLETTER<\/u><\/strong><\/a><\/p>\n He described a scene in which some travelers were sleeping on the floor.<\/p>\n “Most of the frustration was due to a lack of information. Just be open and explain what’s happening, you know?” Shipman said.<\/p>\n TEST YOURSELF WITH OUR LATEST LIFESTYLE QUIZ<\/u><\/strong><\/a><\/p>\n “We’re not soft. We understand there was a medical emergency. We understand there’s a technical issue<\/a>.”<\/p>\n Heather McKinnon, general manager at the Delta Hotel in St. John’s, said it was a very tough delay<\/a> for the 255 passengers.\u00a0<\/p>\n But she disputed the claim about “freezing” temperatures at St. John’s that day.\u00a0<\/p>\n British Airways apologized for the inconvenience to passengers. “We\u2019re very sorry to our customers for their experience, and we\u2019ve been in touch to offer a gesture to make things right,” the airline told Fox News Digital.\u00a0<\/span> (Adrian Dennis\/AFP via Getty Images)<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n “It’s hardly frozen,” McKinnon told The Canadian Press.\u00a0<\/p>\n “While it was cold that day, and it was wintry the next day, we’re offering warm hospitality. And that’s the main thing, right?”<\/p>\n CLICK HERE TO DOWNLOAD THE FOX NEWS APP<\/strong><\/a><\/p>\n St. John\u2019s, the capital of Newfoundland and Labrador, is one of North America\u2019s oldest cities, located on Canada\u2019s eastern Atlantic coast.<\/p>\n Known for its colorful row houses and historic harbor, it blends maritime heritage with a lively arts and cultural scene, set against rugged coastal landscapes<\/a>.<\/p>\n <\/p>\n![\"British](\"https:\/\/a57.foxnews.com\/static.foxnews.com\/foxnews.com\/content\/uploads\/2026\/04\/1200\/675\/airline-blasted-stranding-hundreds-passengers.jpeg?ve=1&tl=1\")
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